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MalaysiaIt's used for activating and configuring your eSIM.
BOASIM Help Center
*eg. activataion, refund, esim
FAQ
[Activation] What is a QR code for eSIM?
[Activation] What happens to my eSIM if I reset my device?
You may need to reinstall or reactivate your eSIM profiles.
[Activation] Do I need internet to set up my eSIM?
Yes, for downloading the eSIM profile.
[Activation] What do I need to prepare before I leave?
Please print and keep the email containing the QR code we sent you. You will need to scan it immediately upon arrival at the airport. If you only have the email, you won't be able to scan it with your phone's camera. It is essential to have a printed copy with you.
[Activation] How To Activate eSim On Android?
You can watch how to activate eSIM on android phones.
1) https://www.youtube.com/watch?v=P4XtVZV6YvA
2) https://www.youtube.com/watch?v=84QqDXsUaL8
[Activation] How To Activate eSim On iPhone?
You can watch the video.
[eSIM] What is an eSIM?
An eSIM is an embedded SIM card, meaning it's built into your device and not removable like traditional SIM cards.
[eSIM] How does an eSIM work?
It works like a regular SIM card but can be reprogrammed to support different carriers without physical replacement.
[eSIM] What are the benefits of eSIM?
Benefits include easier switching between carriers, no physical SIM cards to lose, and space-saving in devices.
[ESIM] Is eSIM available in all countries?
Availability is growing, but not all countries and carriers support eSIM yet.
[ESIM] Do all smartphones support eSIM?
Not all, but an increasing number of newer models do.
[ESIM] Can I have multiple plans on my eSIM?
Yes, most eSIMs support multiple profiles, but you can use only one at a time.
[ESIM] Can I switch back to a physical SIM after using an eSIM?
Yes, if your device has a physical SIM slot.
[ESIM] How do I know if my phone is eSIM compatible?
Check your phone’s specifications or with your carrier or click our "supported device menu"
[ESIM] Can I use eSIM on a locked phone?
It depends on the carrier's policy for locked devices.
[ESIM] What happens to my eSIM if I change phones?
You'll need to transfer your eSIM profile to the new device.
[ESIM] Does using eSIM drain the battery faster?
No, eSIM usage doesn’t significantly impact battery life.
[ESIM] Can I delete an eSIM profile?
Yes, you can manage and delete profiles in your device settings.
[ESIM] Can I use both eSIM and a physical SIM at the same time?
Yes, in dual-SIM devices that support this feature.
[ESIM] How do I switch between different eSIM profiles?
Through your device’s settings menu.
[ESIM] Can I recover my eSIM information if my device is lost or stolen?
Yes, through your carrier, similar to a physical SIM.
[ESIM] How does eSIM affect phone warranties?
It has no impact on phone warranties.
[ESIM] How do I find my eSIM number?
It's available in your device settings under SIM or mobile network options.
[Network] Is it easy to switch carriers with eSIM?
Generally easier than with physical SIMs, as it can be done digitally.
[Network] Does eSIM support 5G?
Yes, if both the eSIM and carrier support 5G.
[Network] Is eSIM available on all network types (GSM, CDMA, etc.)?
Primarily on GSM networks currently.
[Network] Can I switch between multiple eSIM profiles daily?
Yes, but frequent switching might be cumbersome.
[Network] What happens when eSIM expires?
After your designated time period has elapsed, you will no longer have the ability to connect to that network.
[Network] The internet speed is too slow. What should I do?
Internet speed can vary depending on the area. In suburban or rural areas, the internet might be slower. I recommend trying to turn Airplane Mode on and off to see if it improves the connection.
[Network] Is it possible to use multiple eSIMs simultaneously?
It varies depending on the phone model. However, you cannot mix multiple plans from the same carrier on one eSIM.
[Refund] How long does it take to cancel and get a refund?
The cancellation process will begin within 24 hours. Please note that the amount refunded may vary slightly due to exchange rate fluctuations.